Refund policy

Return & Refund Policy

Last updated: February 13, 2026

Thank you for shopping with BR Technologies.

We want you to be completely satisfied with your purchase. If you experience any issues, please review our policy below.

Returns
We accept returns within 14 days of delivery, provided that the item is unused, in its original condition, and in its original packaging. Proof of purchase is required. Certain items may be non-returnable and will be clearly marked on the product page.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to process, depending on your bank or payment provider. Shipping costs are non-refundable unless the item arrived damaged or incorrect.

Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery so we can resolve the issue.

How to Contact Us
For all return or refund requests, please email support@brtech.com.co and include your order number and a brief description of the issue.

Final Sale Items
Items marked as final sale are not eligible for return or refund.